Support

Get Help

Email: [email protected]

We typically respond within 1–2 business days.

Frequently Asked Questions

Encore can’t find my hub. What should I check?

Make sure your iPhone is on the same Wi-Fi network as the hub (not a guest network), and that you allowed Encore to use the local network (Settings → Privacy & Security → Local Network → Encore). If the search still finds nothing, type the hub’s IP address on the Connect screen. You can find it in your router’s list of connected devices. Giving the hub a fixed address in your router keeps Encore connected.

Which hubs work with Encore?

Encore works with a Harmony Hub, including Harmony remotes that come with a hub, that is already set up with your devices and activities. It does not work with Harmony remotes that have no hub.

Can I add or change devices and activities in Encore?

No. Encore uses the setup that is already on your hub and never changes it. To add or edit devices, use your existing Harmony setup tool. Encore picks up the changes the next time it connects.

Does Encore need the internet or a Logitech account?

No. Encore talks to your hub directly over your Wi-Fi, without the cloud and without signing in.

What is free and what does Encore Pro add?

Finding your hub, starting, switching and turning off activities, and the basic remote (volume, mute, direction pad and OK) are free. Encore Pro is a one-time purchase that adds every key of every device, the play, channel and menu keys, widgets, Control Center buttons, Siri and Shortcuts, and more than one hub. There is no subscription.

How do I use Encore with Siri?

With Encore Pro, say “Start Watch TV with Encore” (use the name of one of your activities) or “Turn everything off with Encore”. You can also add Encore actions in the Shortcuts app.

Can I try Encore without a hub?

Yes. Tap “Try the Demo Hub” on the Connect screen. The demo hub is simulated inside the app and controls no real devices.

How do I restore my purchase on a new device?

In Settings, tap Restore Purchase while signed in with the same Apple Account you used to buy Encore Pro.

How do I request a refund?

Refunds are handled by Apple at reportaproblem.apple.com.

Privacy & Data

See our Privacy Policy. Encore talks only to your hub on your local network and collects no personal data.